If you answered “no” to any of the above, then please call us to discuss (613 404-3620)

Normally new clients cannot stay at our facility until the interview is successfully completed.  
This ensures that your dog will enjoy the stay and no other guest will get hurt.

If you live far away, then special arrangements can be made for you –please call to discuss (613 404-3620).

• Food

Your dog must be accompanied by a sufficient quantity of food to last the stay (Note: if you are travelling by air, include extra food –Airlines are often delayed for days).

Food should be provided in an airtight container (no bags, except for below) labelled with your dog’s name.
Best way is to portion food into plastic bags for each meal (morning and night). If this cannot be done then provide your measuring cup and write the feeding instructions on the container.
Multiple dogs who eat the same food can use the same container.
If your dog gets one meal per day, please say so on the container
Do not put multiple meals in a single bag – one bag, one meal.
List any food allergies on the food container.

• Food Bowls

Do not bring your dog’s food bowl.
We have stainless steel dishes that the dogs use at mealtimes.

• Treats

If your dog gets food treats, either with medication or for some other reason, we are happy to give them to your dog.
Package and label them with detailed instructions.

• Medication

If your dog is taking pills with food, then put it directly into the food bags so there can be no mistake.
Otherwise:
Pack medication in a clear plastic bag with detailed instructions for administration.
Let us know if it needs to be refrigerated ; otherwise, place it in the food container.

• Toys

Don’t bring them as the pack will destroy them.

• Bedding

Do not bring your dog’s bedding; the pack may destroy it (it has happened before).
Crates: can be supplied by the owner and we will use them as you instruct, otherwise we do not crate/confine dogs.

• Vaccination Certificates

Please email or bring your dog’s vaccination certificates if we do not already have them on file or if your dog had vaccinations recently.
We will scan your hard copy and return it to you.

• Flea Medication

Our local veterinarian clinic recommends that any dog going into an unfamiliar environment should be on a flea prevention regime.
Normal flea season, in this area, is from May/June until November but other factors may extend this season. For example, apartment dwellers have a warmer environment and their dogs are at higher risk.
Please bring proof of the vet recommended medication that your dog is using.

• Nails

Your dog’s nails should not be long as they can cause injury to other guests and our staff.
We provide a nail clipping service ($15.00 per dog), if required.